Refund policy

ORDER PROCESSING & SHIPPING

Better & Better strives to process, fulfill, and ship all orders quickly. Order processing time on average is 1-2 business days with order shipping and delivery in 3-5 business days.

Orders ship to Hawaii or Alaska may take an additional 1-2 business.

For international shipping, please contact support@betterandbetter.com.

ORDER CANCELLATIONS & MODIFICATIONS

Once an order has been submitted we move to fulfill it quickly, so any adjustments to the order including, but not limited to cancellations, product adjustments, or address changes may not be possible. Once an order as been fulfilled and shipped it cannot be cancelled or modified in any manner.

If you would like to request a cancellation or modification, please contact Better & Better Support at support@betterandbetter.com as soon as possible and we will do our best to accommodate your request.

Note: If you are making a request related to a recurring subscription order (a refill), please do so 2-3 business days in advance when you receive our notification of "your upcoming shipment."

REFUNDS & RETURNS:

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@betterandbetter.com. 

If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at support@betterandbetter.com. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@betterandbetter.com.

If your product is damaged during shipping or has a manufacturer issue, please reach out to our customer support team directly at support@betterandbetter.com.

SONIC TOOTHBRUSH PROTECTION PLAN:

The Better & Better Bamboo Sonic Toothbrush comes with a six (6) month protection plan from the purchase date against manufacturer malfunction. Better & Better Members / Subscribers with an ACTIVE Sonic subscription (Bamboo Sonic Replacement Heads) receive an extended protection plan for up to 2 years beyond the purchase date as long as the subscription is active at the time of submitting a claim. In the event of a Bamboo Sonic Toothbrush malfunction, please contact our support team at support@betterandbetter.com so we can assist.

SUBSCRIPTION:

By subscribing to our products you automatically agree that your subscription will have a recurring charge at the interval you have selected and authorize Better & Better Co. to charge your payment provider at the beginning of your subscription period. 

Subscription Cancellation: Subscriptions can be cancelled at any time and cancellation will apply to the next upcoming recurring charge and order. It is the customers' responsibility to cancel their subscription via your account or contact our support team to assist you at support@betterandbetter.com.

If you cancel after a recurring change has occurred, please note that we are unable to cancel or issue a refund any outstanding purchases with your subscription.