Order & Return Policies

Welcome to Better & Better. If you have any questions, please reach out to us at support@betterandbetter.com.

ORDER PROCESSING & SHIPPING

Orders placed before 2 PM ET on a business day ship the same day. Orders placed after 2 PM ET, or on weekends and holidays, ship the next business day. Most orders are delivered within 3-5 business days. Orders shipping to Hawaii or Alaska may take an additional 1-2 business days.

Shipping is $4.99 on orders under $75 and FREE on orders of $75 or more. Your first subscription order ships free; recurring subscription orders ship for $4.99, or free when the order total is $75 or more. See our full Shipping Policy.

We ship to the United States and Canada. Shipping outside the US or Canada? Contact us at support@betterandbetter.com for a shipping quote.

ORDER CANCELLATIONS & MODIFICATIONS

Once an order has been submitted we move to fulfill it quickly, so any adjustments to the order, including but not limited to cancellations, product adjustments, or address changes, may not be possible. Once an order has been fulfilled and shipped it cannot be cancelled or modified in any manner.

If you would like to request a cancellation or modification, please contact Better & Better Support at support@betterandbetter.com as soon as possible and we will do our best to accommodate your request.

Note: If you are making a request related to a recurring subscription order (a refill), please do so 2-3 business days in advance, when you receive our "your upcoming shipment" notification.

REFUNDS & RETURNS

Every order is backed by our 30-day satisfaction guarantee. If you're not happy with your purchase, contact us at support@betterandbetter.com within 30 days of receiving your order and we'll make it right. If your product arrives damaged or has a manufacturer issue, please reach out right away. See our full Refund Policy for details.

SONIC TOOTHBRUSH PROTECTION PLAN

The Better & Better Bamboo Sonic Toothbrush comes with a six (6) month protection plan from the purchase date against manufacturer malfunction. Better & Better Members / Subscribers with an ACTIVE Sonic subscription (Bamboo Sonic Replacement Heads) receive an extended protection plan for up to 2 years beyond the purchase date, as long as the subscription is active at the time of submitting a claim. In the event of a Bamboo Sonic Toothbrush malfunction, please contact our support team at support@betterandbetter.com so we can assist.

SUBSCRIPTION

By subscribing to our products you agree that your subscription will have a recurring charge at the interval you have selected, and you authorize Better & Better Co. to charge your payment provider at the beginning of each subscription period.

Subscription Cancellation: Subscriptions can be cancelled at any time, and cancellation will apply to the next upcoming recurring charge and order. It is the customer's responsibility to cancel their subscription via their account, or contact our support team at support@betterandbetter.com for help.

If you cancel after a recurring charge has occurred, that order can no longer be cancelled and will ship as scheduled.

Thanks for reading. If you have any questions, please reach out to us at support@betterandbetter.com.